Our mission is to create satisfied, loyal customers. We work hard to understand your needs and provide a level of service that exceeds expectations. We offer a wide array of support options. Get the help or information you need by contacting our expert support team, by browsing through our frequently asked questions, or from our status page.
Customer Support Policy
Registered Oildex users are given a number of customer service channels including:
- Phone Line – Support & Data Research
- Email – Support & Data Research
- Online Tutorials
- Online Documentation
- Online Application Help
- Individual and Group Training
Need help? Get answers to some of the most frequently asked questions.
Frequently Asked Support Questions
Most accounts have an Admin user. Contact Support for assistance with any account requests.
At a minimum, your account will be locked after 3 unsuccessful login attempts. This can be customized up to 8 for the OpenInvoice product.
Contact your company administrator or Contact Support for assistance.
You can check/update your email address after logging into your account under the Preferences or Profile section.
This is available for most products. Contact your company Admin or Contact Support for assistance.
No, users are only permitted one active session. Please see “Can I add another user to my account?” Or Contact Support for assistance if you need to add a new user.
Please click the ‘Forgot Password’ option on the login page to reset the password on your account.
In some instances yes. Contact Support for assistance in updating your user ID.
It’s not recommended as this can cause a caching issue.
This occurs if you don’t click the ‘log out’ option and just close your browser without logging out. You’ll just need to click login or Continue option again, otherwise click.
Please check to ensure you’re using the correct user ID. Contact Support for assistance or your Admin to verify your account.