Owner Relations Management Services
Outsource your owner, vendor, and partner support and free up your in-house staff for higher-value tasks with turnkey support options including an Owner Portal, Call Center Services, and Print and Mail Services. Regardless of how your stakeholders prefer to communicate — phone, email, online, or snail mail — we’ve got you covered.
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Stay True to Your Mission
Supporting your owners and working interest partners is critical. Fielding owner calls and emails, distributing royalty checks, and mailing statements are time-consuming. Often, these responsibilities fall on Land and Accounting staff who have more strategic tasks to perform, such as identifying new lease opportunities or preparing quarterly reports to inform business decisions.
Helping operators provide better support to their owners and partners is what we do. Let us focus on your owners, so you can focus on your business.
Video: Learn How Southwestern Energy Uses Call Center Services To Support Owner And Vendor Inquiries
Your One Source for Everything Owner Relations
Our Owner Portals, Call Center Services, Print and Mail Services (including Payment Services), and Data Exchange Applications work together to allow operators to streamline owner and partner support. Regardless of how your owners and partners prefer to communicate – phone, email, online, or snail mail – we’ve got you covered.
Owner Portal
Provide your owners and partners with secure, convenient access to their statements via a custom-branded Owner Portal.
BENEFITS
Call Center Services
Outsource your support to our agents, experienced oil & gas land and accounting professionals that are available 8 a.m. to 5 p.m. Central to answer owner and vendor questions.
BENEFITS
Customer Case Study: Montage Resources Navigates Merger While Keeping Owners Happy
Challenge
Post-merger, the number of royalty owners doubled for the newly formed E&P company. The team faced an increase in owner phone calls and emails and needed help to support this larger owner network.
Solution
Call Center Services provides experienced land or accounting professionals, available 8 a.m. to 5 p.m. Central to handle owner calls and emails. These services can handle 100% of incoming calls or serve as overflow for existing internal staff.
Results
- Montage Resources gained flexibility to tailor their support to changes in the market or meet seasonal needs, like 1099 season
- Owners are happy because they can reach live agents well-versed in oil & gas accounting practices to assist them
- Visibility into call volume helps them take proactive measures to deal with an increase in calls
- With call center agents answering owner calls and emails, the internal team can focus on high-value tasks
Print and Mail Services
Let us handle your print and mail needs. From one-time communications, such as acquisition letters and ACH signup forms, to royalty checks and common monthly and seasonal statements, like check detail, JIBs, and 1099s, we’ve got you covered.
Benefits
Customer Case Study: Utah Gas Operating Company
Challenge
The monthly check run process took three staff members two full days each month to manually print and process statements and checks for mailing.
Solution
The company leveraged our Print and Mail managed service to print and mail checks and statements each month, freeing up the internal land and accounting staff to focus on more strategic tasks.
Results
- Employees now have 24 more days per year to focus on higher priority tasks
- The Company is more agile and can respond quickly to the ever-changing oil & gas market
- Print and mail costs are lower
