Customer Support Policy

Customer Care
It's our mission at Oildex is to create satisfied, loyal customers. We work hard to understand our customers' needs and provide a level of service that exceeds their expectations. Registered Oildex users are given a number of customer service channels including:

  • Phone Line – Support & Data Research
  • Email – Support & Data Research
  • Online Tutorials
  • Online Documentation
  • Online Application Help
  • Individual and Group Training

Toll Free: 888.922.1222
Local: 303.863.8600, option 1
E-mail: support@oildex.com

Browser Upgrade Coming Soon
Coming soon, to ensure a consistent and rich user experience, Oildex applications will require the use of Internet Explorer 10, Internet Explorer 11 or Firefox 26. The use of these browsers will allow us to deliver the high quality web software our users have come to expect from Oildex. 

Need a current version of your browser software?
Currently, Oildex requires the use of Internet Explorer 8 or 9 in order to access its solutions. If you are using an older version, please use the following link to download the current version of Internet Explorer, free-of-charge: Download Internet Explorer for Windows now. 

Having trouble logging in?
If you are currently having problems connecting to the Oildex system, view Oildex's Troubleshooting FAQ.

Need a current version of Adobe Acrobat Reader?
Adobe Acrobat Reader is required to read Oildex training materials. Please use the following link to download Adobe Acrobat Reader, free-of-charge: Download Adobe Acrobat Reader Now.

Contact Support

Oildex Support

Toll Free
888.922.1222
E-mail
support@oildex.com

OpenInvoice Support
Toll Free
866.627.3287
E-mail
openinvoicesupport@oildex.com