While many operators have adopted business automation in the office environment, the use of paper field tickets is still common. Some operators manage over a thousand tickets a day to support their operations. Manual processing allows for lost paper and lengthy approvals and makes overbilling—whether unintentional or even intentional—hard to detect due to a lack of detailed reporting and analytics. Also, many production operations, like water hauling and field maintenance activities, are unsupervised activities with no direct oversight from an employee of the operator.
At Enverus, we see digital field tickets as the next opportunity for oil & gas companies to further improve their process efficiency. Digitizing your field ticketing process can lead to a better view of your field operations and improve spend management by providing an accurate view of costs, before the ticket even becomes an invoice. More efficient operations and better spend management are two critical areas of focus for operators in the current market.
In this article, we will discuss three specific examples of how OpenTicket, our digital field ticketing platform, can help you get control of your operations. We will use hauling operations in our examples as these low value, high volume activities are perfect conditions for inaccuracy when using paper tickets. The features discussed below were implemented in OpenTicket through close collaboration with our customers after processing hundreds of thousands of digital tickets.
Take Back Control of Operations
1. Custom Ticket Types
Custom ticket types let operators create custom fields to better manage their overall processes and ensure that they adhere to the standard business rules associated with each one of their business units.
For example, with the custom ticket capability, you can create:
- A freshwater hauling ticket
- A disposal hauling ticket for produced water
- Different hauling tickets for different basin
Each of these different ticket types supports custom fields and unique business rules. With these custom fields, you can add fields like load, truck number, and driver name, and easily filter your data to view specific ticket types for greater visibility into operations. AFEs can be mandatory for some types of operations, cost centers for others.
2. Controls and Validations
How can you tell if invoicing errors are typos or intentional attempts to overbill? Billing for 1,300 barrels instead of 130 barrels results in significant overpayment. There are also cases of intentionally fabricating work performed, leading to customers grossly overpaying for phantom loads.
OpenTicket has recently introduced two ways to catch errors, intentional or otherwise before they are billed: volume limits and ticket validation.
Volume limits: This feature allows you to set minimums and maximums of volumes of fluid hauled to ensure billing of hauling loads are within the norm. For example, if you set a volume limit between 50 to 150 barrels and the supplier hauled a 120 barrel load but accidentally keyed in 1,200 barrels, the field ticket platform won’t allow the supplier to move forward. It will indicate that the maximum load must be between 50 and 150. Operators can specify the minimum and maximum range.
Duplicate disposal ticket validation: In some cases, an electronic process can help identify fraud before a ticket is approved. Automation can flag duplicate ticket information and mismatches between tickets and invoices.
This is helpful for disposal sites that provide a book of saltwater disposal tickets. Every load processed must be supported by an SWD ticket. OpenTicket does not allow duplicate ticket numbers from the same disposal site and will require that a valid ticket number be provided.
NOTE: Integration of OpenTicket to OpenInvoice fully streamlines the approval process because you can validate scope and quantity in a ticket with the invoice. With this function, operators can maximize operations efficiency through automation.
3. Super Tickets
Super tickets make processing high-volume/low-value tickets, like water hauling, much easier. Within a super ticket, tickets from individual suppliers can be grouped together, sorted, analyzed, reviewed, coded, disputed, and approved in bulk.
Before you bulk approve a group of tickets, you can review for any anomalies, change coding or allocations, and reject those tickets that have issues that must be resolved by the supplier. An admin within each operator can build rules so all appropriate tickets can be grouped into a super ticket. For example, date ranges, AFEs or cost centers, or requisitioners can be used to group tickets.
OpenTicket Puts You In Control of Operations
Two things unique to OpenTicket are:
1) OpenTicket is the most widely used ticketing platform in the industry, with over 4,000 suppliers transacting over 2 million tickets annually. Using OpenTicket connects your business to all the suppliers on the network. This means we can quickly onboard your supplier network and get your field operations digitized.
2) OpenTicket supports all supplier types. Because of the work we do around integration, we can integrate with supplier’s field ticketing system to feed into OpenTicket—whether you’re a major integrated supplier or small business.
If you are looking for more visibility and control of your operations, digital field tickets provide the controls and data you need to better manage field activities, improve spend management, and increase the efficiency of your entire ticket-to-invoice process.
Watch this video to learn how Concho improved its processes and gained visibility into operations with OpenTicket.